Return Policy

We have designed a clear and straightforward return and exchange system intended to provide flexibility and convenience for both domestic and international customers. This policy applies to most items available through our store, with a few exclusions such as mystery products from outlet selections and certain prescription eyewear under standard return conditions in the United States. Our goal is to ensure that customers can shop with confidence, knowing there is a structured process in place if adjustments are needed after purchase.

For customers located within the United States, eligible products can be returned or exchanged within 30 days from the original date of purchase. During this period, customers may request either a refund or an exchange depending on their preference and product eligibility. To make the process more convenient, return shipping costs are covered so that customers are not required to pay additional fees when sending items back. All returned products must be in unused condition and include original packaging to meet eligibility requirements.

Initiating a return or exchange can be done through our online returns system. Customers will need to provide their order information, including order number and shipping zip code, in order to locate the purchase. Once the order is accessed, the system allows selection of the items being returned and presents available resolution options. Customers may choose to receive a refund or opt for a credit that can be used toward another purchase on the website. Store credit is typically issued at the full value of the returned product and can be applied to future purchases, although additional promotional discounts may not be combined with this credit option.

After submitting a return request, customers will receive instructions along with a prepaid shipping label to send the items back. Once the returned products arrive at our facility, they are inspected to confirm that they meet the required return conditions. After approval, the selected resolution is processed, either as a refund to the original payment method or as an exchange shipment. Refunds may take several business days to appear in the customer’s account after processing has been completed.

International customers are also supported under a similar structure, although certain adjustments apply. In many cases, prepaid shipping labels may be provided depending on the destination. Refunds for international orders generally include the product cost while excluding original shipping fees. Some items, such as promotional mystery products, may not be eligible for return or refund. For exchanges, international customers are typically required to return the original product before a replacement can be processed or repurchased.

Prescription eyewear follows a more specialized process to ensure accuracy and proper handling. Customers requesting a return or exchange for prescription items are asked to contact support directly and provide relevant order details along with images of the product when applicable. These cases are reviewed individually, and once approved, a return label is issued so the item can be sent back for inspection. Replacement prescription products require additional production time due to customization and typically follow a longer fulfillment schedule than standard items.

In all cases, our support team is available to assist with questions regarding eligibility, process steps, or order status. Customers experiencing difficulties with the return portal or needing clarification are encouraged to reach out for guidance so that issues can be resolved efficiently. We aim to ensure that every return or exchange request is handled with care, transparency, and responsiveness.

We also reserve the right to evaluate and approve or deny exchange requests based on policy compliance. If an exchange cannot be fulfilled for any reason, a refund may be issued instead, and return shipping costs may be covered when applicable. Our priority is to ensure fairness while maintaining consistent standards across all customer interactions.

Overall, this return and exchange system is designed to provide a reliable and customer-focused experience, allowing shoppers to make purchases with confidence while having clear options available if changes are needed after purchase.